Returns and Refunds Policy

At greymershoes.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you may return eligible items for a refund or exchange under the following conditions.

1. Eligibility for Returns

You may return products within 14 days of delivery, provided:

  • The item is unused, in its original condition, and with all tags attached.
  • The original packaging is intact (including shoe boxes, dust bags, etc.).
  • Proof of purchase (order number or receipt) is provided.

Non-returnable items:

  • Products marked as “Final Sale” or “Non-Refundable.”
  • Customized or personalized items.
  • Items damaged due to misuse or wear.

2. Return Process

To initiate a return:

  1. Contact Us – Submit a return request via our Contact Form or email, including your order number and reason for return.
  2. Wait for Approval – We will review your request and send return instructions within 2 business days.
  3. Ship the Item Back – Securely package the product and ship it to the provided return address. Return shipping costs are the customer’s responsibility, unless the return is due to a defect or error on our part.

3. Refund Process

Once we receive and inspect your return:

  • Approved Returns: Refunds will be processed within 5-7 business days to your original payment method.
  • Exchanges: If requesting an exchange, we will ship the replacement once the return is approved (subject to stock availability).

Note: Shipping fees are non-refundable unless the return is due to our error.

4. Damaged or Defective Items

If you receive a faulty or incorrect item, contact us immediately. We may offer:

  • A free replacement (if available).
  • A full refund, including return shipping costs.

5. Late or Missing Refunds

If you haven’t received your refund within 10 business days:

  • Check with your bank (processing times may vary).
  • Contact your credit card company (pre-authorization delays may apply).
  • If unresolved, reach out to our support team.

6. Questions?

For further assistance, visit our Help Center or contact us through the provided support channels.

greymershoes.com reserves the right to refuse returns that do not meet the above conditions.